B2C e-shop
Automate the entire process from order to delivery. Personalized offers, loyalty programs and customer service.
- Automated order processing and shipping
- Customer personalization and segmentation
- Loyalty program and cross-selling
ERP system for e-commerce
ERP for E-commerce, Orders and Warehouse
Connect your e-shop with ERP, CRM, warehouse and invoicing. Automate the full process from order intake through shipping to customer communication and reporting.
200+ e-commerce processes connected to AutoCRM
200+
connected e-shops
5x
faster shipping
Trusted by e-shops across the Czech Republic
Sound familiar?
Problems every e-shop faces
If any of this sounds familiar, you're not alone. AutoCRM solves these e-commerce problems systematically.
Manual order processing
You manually re-enter orders from your e-shop into invoicing and warehouse systems. Errors multiply and customers wait longer than necessary.
Inventory discrepancies
Your e-shop shows different stock levels than what's actually in the warehouse. Result: overselling, cancelled orders and unhappy customers.
No customer history
You lack a unified view of each customer — their orders, returns, communication. Personalization and upselling are impossible.
Multi-channel chaos
You sell on your own e-shop, on marketplaces and in a physical store. Each channel has its own system and data won't sync.
Returns are a nightmare
Returns and claims are handled via email and Excel. Nobody knows the monthly return count, and refund processing is manual.
Disconnected accounting
Accounting data lives in a different system than orders. Monthly closing takes days and VAT error risk grows with every invoice.
Sound familiar?
We'll show you how AutoCRM solves these problems — in less than 30 minutes.
Complete solution
One system for all of e-commerce
AutoCRM connects your e-shop with warehouse, invoicing, CRM and logistics. No data re-entry — everything works automatically.
Order automation
Orders from your e-shop are automatically pulled into CRM. An invoice is created, goods are picked and shipped to the customer.
Order automationInventory sync
Stock levels update in real time across your e-shop, marketplaces and physical store. No more overselling.
Inventory syncMulti-channel selling
Manage your own e-shop, marketplaces and physical store from one place. Unified pricing, stock and product data.
Multi-channel sellingCustomer CRM
Complete view of every customer — order history, communication, returns. Segmentation and personalized offers.
Customer CRMAutomated invoicing
Invoices are issued automatically after shipping. Payment matching, reminders and accounting export without intervention.
Automated invoicingReturns management
Systematic handling of returns from receipt to resolution. Automatic credit notes and cost overview for returns.
Returns managementKey features
Features e-shops need
AutoCRM is tailored to e-commerce needs — from order processing through warehouse to customer service.
01
Order process automation
From order receipt to shipment — all automatic. Invoice creation, picking, label printing and tracking number sent to the customer.
02
Real-time inventory sync
Stock levels update instantly with every movement. Your e-shop, marketplaces and physical store always show current availability.
03
Multi-channel management
Manage products, prices and stock for all sales channels from one place. Shoptet, WooCommerce, Heureka, Mall and your own B2B portal.
04
Customer CRM
360-degree customer view — orders, communication, returns, loyalty program. Automatic segmentation and personalized offers.
05
Automated invoicing & payments
Invoices are generated automatically. Payments match with bank statements. Reminders send themselves. One-click accounting export.
06
Returns & claims management
Complete workflow from claim receipt to resolution. Automatic credit notes and cost overview for returns.
Automate your e-shop
Get access to a CRM system designed for e-commerce. No commitment, no credit card.
14 days free — full functionality — no commitment
Integrations
Connected to e-commerce platforms
AutoCRM integrates with all popular e-commerce platforms, marketplaces, payment gateways and shipping providers.
AutoCRM
AutoCRM integrates with all popular e-commerce platforms, marketplaces, payment gateways and shipping providers.
Shoptet
Two-way sync of orders, products and stock levels. Automatic order processing and status updates.
WooCommerce
Full integration with WooCommerce — products, orders, customers and stock levels in real time.
PrestaShop & others
Integration with PrestaShop, Magento and other platforms via REST API. Universal connector for any e-shop.
Marketplaces
Connected to Heureka, Mall.cz, Allegro and other marketplaces. Central listing management and order sync.
Payment gateways
GoPay, Comgate, Stripe and PayPal. Automatic payment matching with orders and real-time payment status.
Shipping providers
Czech Post, PPL, DPD, Zasilkovna, Balikbot. Automatic label generation, tracking and customer notifications.
Use cases
AutoCRM for your type of e-commerce
Whether you run a B2C e-shop, B2B wholesale or sell on marketplaces — AutoCRM adapts.
B2B wholesale online
B2B portal with individual pricing, discounts and payment terms. Bulk orders and automated invoicing.
- Individual price lists and discounts per customer
- Bulk orders and automated invoicing
- Dealer and distribution contract management
Marketplace seller
Central listing management on Heureka, Mall, Allegro and other marketplaces. Unified stock and automatic processing.
- Central listing management across all marketplaces
- Real-time stock level synchronization
- Automatic marketplace order processing
Omnichannel sales
Connect your e-shop with physical store and B2B channel. Unified product catalogs, stock and customer data.
- Unified warehouse for e-shop and physical store
- Shared customer data across channels
- Click & Collect and cross-channel reservations
Case studies
How AutoCRM helps e-shops
See how real e-shops use AutoCRM for automation and growth.
Fashion e-shop — 5x faster shipping
A fashion e-shop with 3,000 monthly orders automated the entire order process. Shipping time dropped from 2 days to 4 hours.
See case studies
B2B wholesale — 90% invoicing automation
An electrical wholesale connected their e-shop with CRM. 90% of invoices are issued automatically and cash flow improved by 40%.
See case studies
Multi-channel seller — unified warehouse
An electronics seller on 5 channels now has a unified warehouse with AutoCRM, eliminating overselling that cost CZK 200,000 monthly.
See case studiesAutoCRM in numbers
Numbers that speak for themselves
AutoCRM helps e-shops automate processes and increase revenue.
200+
connected e-shops
5x
faster shipping
90%
invoice automation
0
overselling incidents
“Thanks to AutoCRM we automated 90% of the order process. Instead of 3 people on shipping we need one and handle 5x more orders.”
Tomas Dvorak, owner — fashion e-shop, 2,500 orders/month
More articles about CRM for e-commerce
ERP pro e-shop: objednávky, sklad a fakturace
Kdy e-shop potřebuje ERP a jak propojit objednávky, sklad, fakturaci, CRM a PIM.
Číst článekAutomatizace objednávek a skladového hospodářství
Jak automatizovat objednávky, hlídání zásob a nákupní procesy bez ruční kontroly.
Číst článekNejlepší ERP systémy: velké srovnání
Srovnání českých a zahraničních ERP systémů, jejich funkcí, výhod a rizik.
Číst článekFAQ
Everything you need to know
Answers to the most common questions about AutoCRM for e-shops.
Yes. AutoCRM has native Shoptet integration — orders, products and stock levels sync automatically in real time. Setup takes less than an hour.
Stock levels update in real time with every movement — receipts, issues, reservations. Your e-shop always shows current availability with no overselling.
Yes. AutoCRM supports connecting multiple e-shops, marketplaces (Heureka, Mall.cz, Allegro) and physical stores simultaneously. Stock and orders are centrally managed from one place.
AutoCRM has a complete returns module — from receipt to resolution. Credit notes are issued automatically, stock is updated and customers receive status notifications.
Yes. We support GoPay, Comgate, Stripe and PayPal. Payments are automatically matched with orders and invoices. You get real-time payment status overview.
Yes. Thanks to modular architecture you can start with just e-shop and warehouse integration. Add CRM, invoicing or multi-channel management gradually as you grow.
Basic Shoptet or WooCommerce integration takes 1–2 days. Full implementation including warehouse, invoicing and CRM takes 2–4 weeks.
Yes. AutoCRM offers a B2B portal with individual pricing, discounts, payment terms and bulk orders. Ideal for wholesalers and distributors with an online channel.
Bára Ondroušková
Sales Director
We are happy to help
Ready to automate your e-shop?
Book a free consultation and discover how AutoCRM connects your e-shop with warehouse, invoicing and CRM.
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Related solutions
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Other functional areas that typically connect to this solution in real implementations.
E-shop Integration
E-shop connection with CRM for order, inventory and invoicing synchronization.
Explore solutionE-shop Integration
Warehouse System
Clear warehouse records, automatic orders and real-time goods movement tracking.
Explore moduleWarehouse System
CRM System
Complete contact management, sales opportunities and customer communication in one place.
Explore moduleCRM System
Invoicing System
Automatic invoice creation, payment matching and clear accounting reports for your business.
Explore moduleInvoicing System
Pricing
Comparison of ERP packages, implementation, and related services.
Compare pricingPricing
Case Studies
Real AutoCRM implementations and client outcomes from practice.
See case studiesCase Studies