E-mail on the case

You make, for example. group e-mail “support” and all e-mails with this label go to it and users can create tickets from this group e-mail. You can then turn each email into a ticket.

In principle, this is a function very similar to tasks, but there is a visible e-mail communication with the contracting authority, which is kept in the system, and this is also in order not to mix external requirements with internal tasks and projects.

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