Helpdesk System Built into Your CRM
Professional customer support integrated in one system. Tickets, SLA, customer portal and reporting — all connected with CRM and other modules.
Sound familiar?
Problems every company faces with customer support
If any of this sounds familiar, you're not alone. AutoCRM solves these problems systematically.
Lost customer emails
Customer requests come to different emails, chat and phone. Some get lost, others are forgotten without a reply.
No ticket tracking
Nobody knows how many requests are open, who's working on them and how long they've been waiting. Customers escalate because they have no visibility.
Slow response time
Without automatic assignment, tickets pile up with one person. Average response time is days instead of hours.
No SLA management
The company has no defined and tracked SLAs. Priority customers get the same level of service as everyone else.
Disconnected from CRM and context
Support staff can't see customer history, contracts or orders. Every request is handled from scratch without context.
No reporting or metrics
Management doesn't know how many tickets the team handles, what the average resolution time is or where the bottlenecks are. Decisions are based on gut feeling.
Sound familiar?
We'll show you how AutoCRM professionalizes your customer support — in less than 30 minutes.
Features
Professional helpdesk in one system
AutoCRM offers a complete helpdesk solution integrated directly into CRM — no additional tools, no disconnected systems.
Ticket management
Central record of all customer requests. Tickets from email, forms and chat in one place with priorities, tags and assignments.
SLA tracking
Define SLA rules for different customer types and request types. The system automatically monitors response and resolution time compliance.
Customer portal
Self-service portal where customers create tickets, track their status and search the knowledge base. Fewer calls, better service.
Knowledge base integration
Integration with knowledge base allows referencing existing solutions and FAQ. Recurring questions are resolved faster.
Auto-routing
Tickets are automatically assigned to the right team or person based on type, priority and availability. Even workload distribution.
Reporting dashboards
Overview of key metrics — ticket count, response time, SLA compliance, customer satisfaction. Make decisions based on data.
Professionalize customer support
Integrated helpdesk right in your CRM system. No commitments, no credit card.
14 days free — full functionality — no commitments
Integration advantage
Why helpdesk inside CRM?
A separate helpdesk is like customer support without context. CRM integration brings fundamental advantages.
Complete customer context
When opening a ticket, you see the customer's entire history — orders, contracts, previous requests and CRM communication.
Automatic escalation to the right team
An invoice ticket automatically routes to accounting, a technical issue to IT. No manual forwarding needed.
Connected to business data
SLA is derived from the customer's contract type. VIP clients automatically get priority service based on system data.
One system, zero duplication
No copying data between helpdesk and CRM. Everything is in one place — from ticket through resolution to service billing.
Case studies
How companies use helpdesk in AutoCRM
Real examples of customer support professionalization at Czech companies.
IT company — 70% faster ticket resolution
A software company with 300+ monthly tickets replaced email support with an integrated helpdesk. Average resolution time dropped from 3 days to 8 hours.
Service company — 99% SLA compliance
A technical service company implemented SLA tracking and auto-routing. SLA compliance rose from 72% to 99%.
E-shop — 40% fewer support calls
An online retailer launched a customer portal with knowledge base. Support call volume dropped by 40% thanks to self-service.
FAQ
Everything about helpdesk in AutoCRM
Answers to the most common questions about the helpdesk module.
Email, web form, customer portal and API. Tickets from all channels are processed in one place with a unified workflow.
You define SLA rules for different customer types and priorities — for example, VIP customers have a guaranteed 2-hour response time, others 8 hours. The system automatically measures and alerts on approaching violations.
Yes. The customer portal lets customers create tickets, track their status, attach files and search the knowledge base — all without needing to call or email.
Based on rules — by request type, priority, customer and current agent availability. The system supports round-robin and skill-based routing.
Yes, fully. When opening a ticket, you see the customer's contact, orders, contracts, previous tickets and complete communication history from CRM.
Ticket count, average response time, resolution time, SLA compliance, individual agent performance, most common request types and customer satisfaction. All in clear dashboards.
Of course. The helpdesk in AutoCRM works equally well for customer and internal IT support. Just set up separate queues and SLA rules.
Basic helpdesk setup takes 1–2 weeks including SLA configuration, workflows and customer portal. Importing existing tickets is part of the implementation.
Bára Ondroušková
Sales Director
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Next modules and steps
Where to go next from this page
Modules, pricing, and references that best complement this topic.
CRM System
Complete contact management, sales opportunities and customer communication in one place.
Knowledge Base
Centralized company wiki, guides and internal documentation for the entire team.
Business Chat
Fast internal communication with channels, threads and integration into all AutoCRM modules.
Approval Workflow
Approval workflow and process automation — visual editor, mobile approvals, audit trail.
Pricing
Comparison of ERP packages, implementation, and related services.
Case Studies
Real AutoCRM implementations and client outcomes from practice.