VoIP
VoIP Telephony Integrated Into Your CRM
Connect your business telephony with your CRM system. AutoCRM VoIP brings lower calling costs, automatic linking of calls with CRM, recording and communication analytics — all in one place.
-45%
Calling cost savings
VoIP Basics
What Is VoIP and How Does It Work?
VoIP (Voice over Internet Protocol) is a technology that allows voice calls to be transmitted over an internet connection instead of a traditional phone line. This means you can call from any internet-connected device — a computer, mobile phone, or IP phone.
Within the AutoCRM system, VoIP is fully integrated with your business processes. Every incoming call is automatically matched to the correct contact in CRM, outgoing calls can be initiated directly from the customer card, and all communication is recorded for later analysis. This eliminates switching between applications and ensures no important information is lost.
Key Features
Benefits of VoIP Within an CRM System
Real-Time Call Management
Monitor incoming, outgoing, and missed calls in a clear dashboard. Redirect calls, create queues, and set up automatic voice messages (IVR) directly from your CRM.
Cloud Infrastructure
No hardware, no PBX systems. VoIP runs entirely in the cloud with a guaranteed 99.9% uptime. Scale as needed — from 2 to 200 lines in minutes.
Significant Cost Savings
Save up to 45% on telephony costs compared to traditional landlines. International calls at a fraction of the usual price, internal calls completely free.
Analytics and Reporting
Track call statistics, average handling time, agent utilization, and conversion rates from phone contacts. All data directly in the AutoCRM reporting module.
Security and Encryption
All voice communication is encrypted using SRTP and TLS. Access is managed centrally through roles and permissions in the CRM system.
Worldwide Calling
Call anywhere in the world at flat rates. Assign international phone numbers to your branches and let customers call a local number.
Common Problems
Why Traditional Telephony Doesn't Work
Companies using traditional PBX systems or unmanaged mobile plans face a range of problems that slow growth and reduce efficiency.
High Calling Costs
Traditional phone lines and mobile plans cost the company thousands per month with no way to optimize.
No CRM Integration
Call information is lost because it isn't automatically recorded with the right contact in the system.
No Remote Access
Employees working from home or on the road can't access the business phone line and use personal numbers.
No Statistics or Reports
Without analytics, you can't measure communication efficiency, track sales performance, or identify missed opportunities.
Complex Management and Maintenance
Hardware PBX systems require regular servicing, updates, and expert operation, costing additional resources.
Limited Scalability
Adding a new line or branch means hardware investment and lengthy installation.
AutoCRM Solution
Why Switch to a VoIP Solution?
AutoCRM VoIP replaces your existing phone infrastructure with a modern cloud solution that grows with your company.
Advantages
What You Get With AutoCRM VoIP
Instant Deployment
We activate VoIP within 24 hours. No waiting for a technician, no cables.
Up to 45% Savings
Save on monthly calling and maintenance costs compared to traditional telephony.
Full CRM Integration
Calls are automatically linked to contacts, deals, and projects.
Unified Communication
Combine telephony, chat, and email into one system with a unified history.
Call Recording
Automatic recording with playback directly in the CRM contact card.
Smart Routing
Automatically route incoming calls to the right salesperson based on rules.
Contact Center
Complete call center with queues, IVR, wallboard, and supervisor tools.
HD Audio Quality
G.722 codec ensures crystal-clear sound on all devices.
Use Cases
Where VoIP Is Most Useful
Customer Support
Set up IVR menus, call queues, and automatic routing to the right department. Measure customer satisfaction and average request handling time.
Sales Department
Sales reps call directly from CRM with one click. Calls are automatically recorded, assigned to a contact, and shown in performance statistics.
Branch Management
Connect all branches into one phone network with internal extensions. Employees call between branches for free regardless of distance.
Remote Work
Remote employees use the company number via a softphone on their computer or mobile. The customer won't notice — the corporate identity stays intact.
Integrations
Connection to Other AutoCRM Modules
CRM System
Automatic call assignment to contacts and business cases.
Contacts
Caller name and communication history displayed on incoming calls.
Chat and Email
Unified communication history across all channels in one place.
Reporting
Call statistics directly in the dashboard with export and filtering options.
Automation
Automatic post-call actions — task creation, email sending, status update.
Case Studies
AutoCRM Case Studies
E-commerce Company — 60 Agents on One Platform
An online electronics retailer deployed AutoCRM VoIP for their entire customer center. Average call handling time dropped by 35% thanks to automatic display of the caller's order. Monthly telephony costs decreased by 42%.
See case studiesManufacturing Company — Connecting 5 Branches
An engineering company with 5 branches across the Czech Republic replaced 5 different PBX systems with a single cloud solution. Internal calls between branches are free, and management was simplified to one admin panel.
See case studiesSummary
Summary
AutoCRM VoIP telephony isn't just a replacement for a traditional phone — it's a strategic tool for more efficient communication, better customer service, and lower operating costs.
With full CRM integration, automatic call recording, and advanced analytics, you get a complete overview of all phone communication in your company. Whether you manage a customer center, a sales team, or connect branches — AutoCRM VoIP is a solution that grows with you.
Numbers Speak for Themselves
VoIP in Numbers
Savings on calling costs
Guaranteed uptime
Activation to production
Satisfied users
FAQ
Frequently Asked Questions
No. AutoCRM VoIP works on any device with an internet connection — on a computer via softphone, on a mobile phone via app, or on a classic IP phone. If you want desk IP phones, we'll be happy to recommend verified models.
With sufficient internet connection (min. 100 kbps per call), the quality is comparable to or better than a traditional phone line. We use the G.722 codec for HD audio quality and an adaptive jitter buffer for stable transmission even with network fluctuations.
Yes. We handle the porting of your existing phone number to AutoCRM VoIP for you. The process usually takes 5-10 business days, and you remain available on your original number during the transition.
All voice communication is encrypted using SRTP (Secure Real-time Transport Protocol) and signaling via TLS. Access to VoIP management is protected by roles and permissions within the CRM system, including the option for two-factor authentication.
The price depends on the number of users and required features. Basic VoIP features are included in the Standard CRM plan and above. We determine the exact price after a free analysis of your needs — the consultation is non-binding.
Bára Ondroušková
Sales Director
We are happy to help
Switch to Modern Business Telephony
Schedule a free consultation to learn how AutoCRM VoIP can reduce your calling costs and improve communication in your company. Join more than 150 satisfied users.
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